age365 Privacy Policy — Your Information Is Completely Safe

1. Introduction

age365 ("we", "us", or "the platform") takes your privacy very seriously. This Privacy Policy ("Policy") explains how we collect your personal information, how that information is used, who it may be shared with, and what measures we take to protect it.

By using the age365 website and services, you are considered to have consented to this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.

With the protection of users in Bangladesh in mind, age365 always adheres to international data protection standards. Our platform uses SSL (Secure Sockets Layer) encryption technology, which keeps your information completely secure.

2. Information We Collect

age365 collects only the information necessary to provide our services. We may collect the following types of information:

2.1 Information You Provide Directly

When you create an account on age365 or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Mobile number and email address
• Password (stored in encrypted form)
• Financial transaction details (related to bKash, Nagad, Rocket, or bank transfers)
• Identity verification documents (where applicable)

2.2 Automatically Collected Information

When you visit the age365 website, the following information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Duration of visit and names of pages viewed on the website
• Information collected through cookies and tracking technologies
• Referral URL (the site you came from)

2.3 Gaming and Transaction Information

Records of your gaming activity and financial transactions are stored in our system. This is used to ensure secure transactions, resolve disputes, and monitor responsible gaming.

3. Purpose of Using Your Information

age365 uses the information collected from you only for the following legitimate purposes:

4. Information Sharing and Disclosure

age365 is committed to protecting the confidentiality of your information. However, we may share information in the following limited circumstances:

4.1 Service Provider Partners

Only relevant transaction information may be shared with the technology partners and payment processors required to operate our services (such as bKash, Nagad, Rocket, and banks). These partners are required to comply with our privacy standards.

4.2 Legal Obligations

If there is a legal order from a competent court or government authority, age365 is legally required to disclose the necessary information. In such cases, we will make every effort to notify you where possible.

4.3 Fraud and Security Protection

Information may be provided to relevant authorities to prevent fraudulent activity, money laundering, or other unlawful conduct.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. However, the new party will be required to comply with this Privacy Policy.

5. Cookies and Tracking Technologies

age365 uses cookies and similar technologies when you visit the website. Cookies are small data files stored in your browser.

5.1 Cookies We Use

• Essential Cookies: Necessary for the basic functionality of the website. Without these, the platform does not work properly.
• Functional Cookies: To remember your preferences and settings (such as language preference and login status).
• Analytics Cookies: To understand how the website is used and to improve the quality of our services.
• Security Cookies: To prevent fraud and unauthorized access.

5.2 Cookie Controls

You can control or decline cookies through your browser settings. Please note that disabling essential cookies may prevent some age365 services from functioning properly.

6. Data Security Measures

age365 follows industry-leading security practices to protect your personal information. Our security measures include:

• SSL Encryption: All data transmission between the website and our servers is secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — it is kept only in encrypted hash form.
• Two-Factor Authentication: An option for two-step verification to protect your account.
• Regular Security Audits: The security of our systems is reviewed on a regular basis.
• Access Controls: Only authorized staff can access user data.
• Data Backups: Regular backup measures are in place to protect against data loss.

While we strive to ensure the highest level of protection, no internet-based service is 100% secure. You are therefore also responsible for keeping your account information confidential.

7. Data Retention Period

age365 retains your information only for as long as it is relevant or legally required to be retained.

7.1 Active Accounts

While your account is active, all your information and transaction records will be retained.

7.2 After Account Closure

Even after an account is closed or deactivated, certain information may be retained for a defined period for legal, accounting, and fraud prevention purposes.

7.3 Requests for Data Deletion

You may request that your information be deleted. However, complete deletion may not be possible in the case of legal obligations or ongoing investigations. Please contact our support team regarding this matter.

8. Your Rights

As a registered user on age365, you have the following rights:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to request your information in a structured format.
• Right to Object: The right to object to certain types of processing of your information.
• Right to Withdraw Consent: The right to withdraw consent at any time for consent-based processing of your information.

To exercise any of the above rights, please contact the age365 customer support team. We will respond to your request within a reasonable time.

9. Protection of Minors' Information

age365 is strictly a gaming platform for adults. Only those aged 21 or above may use our services.

We do not intentionally collect any personal information from those under 21. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

10. Changes to the Privacy Policy

age365 may update or change this Privacy Policy from time to time. For any significant changes, we will:

• Publish a notice on the website.
• Update the "Last Updated" date at the beginning of the Policy.
• Notify registered users by email where applicable.

If you continue using age365 after any changes, you will be considered to have agreed to the updated Policy. We therefore recommend reviewing this Policy regularly.

11. Third-Party Services and Game Providers

age365 uses software from various game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others). These providers follow their own privacy policies.

Information that passes to a game provider's server during gameplay is subject to that provider's own policy. age365 is not responsible for the privacy practices of these third parties.

Payment gateways (bKash, Nagad, Rocket, and banking partners) handle your financial information in accordance with their own security standards. We share only the information necessary to complete a transaction with them.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the age365 data protection team:

• Email: [email protected]
• Live Chat: Bengali support available 24/7 on the website

We will review your request within a reasonable time and take the necessary steps. Any privacy-related concern you raise is of great importance to us.