age365 Complete
Terms and Conditions

These Terms and Conditions ("Terms") are a legally binding agreement between age365 ("Company", "we", "us") and you ("User", "Member", "you"). By registering on the age365 platform or using any of its services, you will be considered to have agreed to these Terms. If you do not agree with these Terms, please refrain from using the platform.

01 Account Registration and Eligibility

To open an account at age365, you must meet the eligibility requirements below. Any account created in violation of these terms may be closed immediately and the associated balance may be forfeited.

1.1 Age Eligibility

You must be at least 21 years of age. By registering, you confirm that you meet this age requirement. age365 may request proof of age verification at any time.

1.2 One Account Policy

Each individual may create only one account. If the same person or members of the same household operate multiple accounts from the same device or network, this may be treated as duplicate accounts.

1.3 Providing Accurate Information

During registration, you must provide your correct name, date of birth, address and contact details. Providing false information will be treated as a serious breach of the terms.

02 Identity Verification (KYC)

The Know Your Customer (KYC) process is an essential part of ensuring the security and integrity of the age365 platform. We may request identity verification documents from you in the following circumstances.

2.1 When KYC Applies

KYC verification may be mandatory when making a withdrawal request, for large-value transactions, when making changes to account details, or if the Company detects any unusual activity.

2.2 Accepted Documents

03 Deposits and Withdrawals

All financial transactions on the age365 platform are conducted in Bangladeshi Taka (BDT). We support the most widely used payment methods in Bangladesh for secure and fast transactions.

3.1 Supported Payment Methods

Deposits and withdrawals can be made via bKash, Nagad, Rocket and bank transfer.

3.2 Limits and Timeframes

3.3 Withdrawal Policy

Withdrawal requests will only be processed to the same payment method used for the deposit. KYC verification must be completed at the time of withdrawal. Withdrawals are generally completed within 15 minutes to 2 hours.

3.4 Transaction Cancellation and Refunds

An approved deposit cannot be cancelled once made. A withdrawal request may be cancelled before processing begins. The amount of a cancelled withdrawal is returned to the account.

04 Bonus and Promotion Terms

age365 bonuses and promotions are designed to provide added value to users. However, each bonus is offered under specific terms that must be followed.

4.1 Welcome Bonus

New members will receive a 150% bonus up to a maximum of ৳20,000 on their first deposit. The wagering requirement for the bonus is 15 times (15x).

4.2 Wagering Requirements

Before withdrawing bonus funds, you must wager 15 times the total bonus amount. Bonus funds cannot be withdrawn until the wagering requirement is met.

4.3 Bonus Abuse

Bonus abuse, bonus arbitrage or attempts to collect bonuses through multiple accounts may result in account closure and forfeiture of bonuses.

4.4 VIP Program

age365's VIP program has 4 tiers, with weekly cashback benefits offered at each tier:

Users can advance to higher VIP tiers based on their activity and loyalty.

05 Gaming Rules and Fair Play

All games on age365 are operated in a fair and transparent manner. Our platform uses Random Number Generator (RNG) technology to keep game outcomes completely random and unbiased.

5.1 Game Outcomes

All game outcomes are determined by a Random Number Generator (RNG). The Company does not interfere with game outcomes in any way. If a game remains unresolved due to a technical error, the Company reserves the right to cancel and refund the bet for that round.

5.2 Technical Errors

age365 is not responsible if a game session is interrupted due to loss of internet connection or any other technical issue. However, our support team is always ready to assist in such situations.

5.3 Maximum Bet Limits

Maximum bet limits are set for various games and tables. These limits are displayed within the game interface. Bets beyond the set limits are not accepted.

06 Prohibited Activities

The following activities are strictly prohibited on the age365 platform. Violating these restrictions may result in immediate account closure and forfeiture of all funds.

• Using the platform for money laundering or illegal financial activities
• Creating multiple accounts to collect bonuses
• Using software, bots or automated systems to play games
• Attempting to manipulate game outcomes or engage in collusion
• Attempting to breach the platform's security systems
• Operating an account on behalf of a third party
• Using fraudulent or stolen payment methods
• Threatening, abusive or harassing behaviour
• Assisting minors in using the platform
• Using unauthorised software or hacking tools

07 Account Suspension and Closure

age365 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances.

7.1 Account Closure by the Company

An account may be closed due to a breach of terms and conditions, suspicion of fraud, prohibited activities, providing false information, or failure to complete KYC verification. If an account is closed due to a breach of terms and conditions, all balances in the account may be forfeited.

7.2 Account Closure by the User

If you wish to close your account yourself, please contact our 24/7 live chat support. Any pending withdrawals will be processed before the account is closed.

7.3 Responsible Gaming Self-Exclusion

If you feel that your gambling is getting out of control, please visit the Responsible Gaming page and consider the self-exclusion option. We are committed to the well-being of all members.

08 Privacy & Data Protection

age365 gives the highest priority to protecting your personal information. Details on how we collect, use, and keep your information secure are described in our Privacy Policy.

8.1 Data Collection

We collect necessary personal information during registration, transactions, and use of the platform. This information is used solely for providing services, ensuring security, and meeting legal requirements.

8.2 Sharing Information with Third Parties

We do not sell your personal information to any third party without your consent. However, information may be shared with law enforcement agencies when required by legal obligation or for fraud investigation.

09 Limitation of Liability

age365 clearly states that it is not responsible for the following matters. By using the platform, you are considered to have accepted these limitations.

• For financial losses in games — the risk of gaming is the user's own
• Losses caused by internet disruption or device malfunction
• Transaction issues caused by incorrect information provided by the user
• Delays or errors from third-party payment services
• Outcomes resulting from betting strategies that are not permitted

However, age365 always strives to keep the platform running without interruption and to resolve any issues quickly.

10 Dispute Resolution

If you have any complaint or dispute, please contact us directly first. We are committed to resolving all disputes in an honest, fair, and transparent manner.

10.1 Complaint Submission Process

In the event of a dispute, first contact our 24/7 live chat support or send an email to [email protected]. Describe the complaint clearly and attach relevant screenshots or evidence.

10.2 Resolution Timeframe

We review all complaints as quickly as possible. Complex matters may require additional time to complete an investigation, but you will be kept updated throughout the process.

10.3 Final Decision

The decision of the age365 senior management team will be considered final in all gaming-related disputes.

11 Changes to Terms and Conditions

age365 reserves the right to change these terms and conditions at any time. We will display a notice on the platform before the changes take effect.

11.1 Notice and Effectiveness

The updated terms and conditions will take effect from the date of publication. Continued use of the platform after the changes will be considered as your acceptance of the new terms and conditions.

11.2 Regular Review

We advise all members to review these terms and conditions regularly in order to stay informed of the latest changes.

12 Contact & Support

Our support team is always ready to assist with any questions or clarifications regarding these terms and conditions.

For more information, see: About Us · Privacy Policy · Responsible Gaming · FAQ